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COMPLEX KOKO HILLS


VILLA GENERAL TERMS AND CONDITIONS


Dear guests,
To make a reservation at the property managed by us, you need to fill in some personal data – name, address, personal identification number and ID card number. The data you provide is protected in accordance with the Personal Data Protection Act and the regulations regulating the protection of information and is processed only in connection with the implementation of the established requirements under the Tourism Act. This information will be used ONLY and ONLY in connection with registering your Reservation and will not be used for other purposes.


1. Check-in:

- Check-in time: in the rooms: The rooms are at your disposal after 2:00 p.m. on the day of arrival.

- Check-out time: The rooms are at your disposal until 12:00 p.m. on the day of departure.

When leaving the property, the kitchenette, utensils and electrical appliances are left in the same condition as they were upon check-in, otherwise a fee of 50.00 BGN will be charged.


2. Stolen items or damage:

The villa is not responsible for stolen items from the rooms and in the property, as well as for damage caused by third parties.

2.1. For a better healthy environment and concern for the safety of you, our guests, the property has the following restrictions:

- Pets are not allowed on the property.

- A person smoking inside the houses - pays a penalty of 100.00 BGN.


3. Penalties for cancellation of a reservation

- The reservation is valid and is considered confirmed upon payment of a deposit of 30 to 50% of the total amount.

- In case of cancellation of a confirmed reservation, an amount of 50% of the deposit due for the reservation will be deducted.

- In case of cancellation of a confirmed reservation 14 days before the date of check-in, an amount of 100% of the deposit will be deducted.


4. Additional payment:

- Upon arrival, a deposit of 200 BGN is paid, which is fully refunded upon departure, if everything is in order.

- All payments and additional payments are made upon arrival/check-in/at the villa.

4.1. Loud noise between 2:00 PM and 4:00 PM and after 11:00 PM is prohibited according to Ordinance No. 1 of the Municipality of Sapareva Banya for the preservation of public order and night silence.

We wish you a pleasant holiday, good health and good luck!





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